93go believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines every tool, resource and safeguard we provide to help you keep your play in balance.
Every registered 93go player has access to a full set of responsible gambling controls, available directly from the account dashboard. These tools are free to use, take effect promptly and are designed to give you real power over your own play.
Set a daily, weekly or monthly cap on how much you can deposit into your 93go account. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling period.
Cap the total amount you can lose over a set period — daily, weekly or monthly. If you hit your loss limit, wagering is suspended for the remainder of that period, giving you a natural circuit-breaker before losses mount further.
Decide in advance how long each gaming session should last. Once your chosen time is up, you will receive an alert and your session will be paused. This is one of the simplest ways to prevent unplanned extended play late into the night.
Need a short break? A cooling-off period temporarily suspends your ability to place bets or access games for a period you choose — from 24 hours up to 6 weeks. Your account remains open and any pending withdrawals are processed normally.
Self-exclusion is a stronger, longer-term measure. You can exclude yourself from 93go for a minimum of 6 months or permanently. During the exclusion period, your account is locked, marketing communications are stopped and re-registration attempts are declined.
You can opt out of all promotional emails, bonus offers and push notifications at any time. Removing temptation triggers is a proven strategy for maintaining healthy gambling habits — and we make it a one-click action in your account settings.
Setting a responsible gambling control on 93go takes less than two minutes. Follow these steps from any device.
Sign in to your 93go account from the homepage using your username and password.
Navigate to the Account Settings menu and select the "Responsible Gambling" tab.
Select the limit type you want — deposit, loss, session time, cooling-off or self-exclusion.
Enter your chosen value, review the summary and confirm. The control activates immediately.
Need help? If you are unable to access your account settings or need urgent assistance activating self-exclusion, contact our 24/7 live chat support from the homepage. Our team will action any responsible gambling request as a priority.
Problem gambling often develops gradually. Recognising the early signs in yourself — or in someone you know — is the most important step toward getting things back on track.
Placing bigger bets or depositing more money to try to recover previous losses — a pattern that almost always leads to deeper financial difficulty.
Using rent, utility payments, household budgets or borrowed funds — such as advances from a JazzCash wallet or overdraft — to fund gambling activity.
Letting work, studies or family obligations slide — including missing deadlines, skipping meals or neglecting relationships in Karachi, Lahore, Islamabad or elsewhere — to spend more time gambling.
Constantly thinking about upcoming bets, replaying past sessions in your mind or planning the next deposit even when doing unrelated activities.
Concealing the amount you gamble or the money you have lost from family members, friends or colleagues — particularly common when shame or embarrassment develops.
Repeatedly trying to cut back or stop gambling without success — or feeling restless, irritable or anxious when you attempt to reduce or pause your play.
Taking loans, selling personal belongings or asking friends and family for money specifically to fund continued gambling.
Feeling elated after wins and severely distressed, irritable or withdrawn after losses — allowing gambling results to dictate your emotional state day to day.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to activate self-exclusion immediately and seek guidance from a qualified support professional. Contact our 24/7 support team via live chat on the homepage to get self-exclusion activated right away.
Answer these five questions honestly to get a quick sense of whether your gambling habits may need attention. This is not a clinical diagnosis — it is a personal reflection tool.
Select "Yes" or "No" for each question. Your answers are not stored or submitted anywhere.
1. Have you ever deposited more than you originally planned in a single session?
2. Have you gambled to try to win back money you previously lost?
3. Has gambling ever caused tension or arguments with family or friends?
4. Have you ever felt the need to hide your gambling from people close to you?
5. Have you gambled using money set aside for essential expenses such as food, bills or rent?
Responsible gambling controls are most effective when you understand exactly how each one works. The details below explain the mechanics, timing and interaction of every limit available to 93go players.
Instant vs. Delayed Changes: Reducing any limit (e.g., lowering a daily deposit cap from PKR 10,000 to PKR 5,000) takes effect immediately. Increasing a limit or removing a limit has a mandatory 24-hour processing delay — a deliberate friction measure that protects you from impulsive decisions made during a session.
A hard cap on total funds added to your 93go balance within a defined rolling window (24 hours, 7 days or 30 days). Once the cap is reached, deposit attempts are declined until the window resets. You can set this to any PKR amount, starting from PKR 500.
Tracks your net losses — total wagers placed minus winnings returned — over your chosen period. When the net loss figure reaches your set threshold, further wagering is automatically suspended. This resets at the start of the next period regardless of your account balance.
A countdown timer that begins when you log in. You will receive a notification when 80% of your allocated time is consumed, and a final alert at the limit. After the timer expires, your session is paused and you are prompted to log out. You may choose to extend once per session, but only if no other limits are active that would be breached.
A temporary account suspension that lasts between 24 hours and 6 weeks. During a cooling-off period, login to the games and sportsbook is blocked. Account access for the purpose of initiating a withdrawal remains available. Marketing emails are paused for the duration.
The most robust option, designed for players who feel they have lost control of their gambling. Available for 6 months, 1 year, 5 years or permanently. During exclusion, your account is fully locked, all marketing is stopped, and re-registration under the same or a similar identity is declined. To lift a time-limited exclusion, you must submit a written request and observe a mandatory 7-day review period before reinstatement.
If you believe gambling is negatively affecting your life or the life of someone you care about, professional support is available. The organisations listed below offer confidential guidance to individuals experiencing gambling-related difficulties.
GamCare is a leading provider of information, advice and support for anyone affected by problem gambling. Their website offers an online chat service, a helpline and self-help resources including a structured online programme — available to users internationally.
gamcare.org.uk (text-only reference)
Gamblers Anonymous is an international fellowship of men and women who share their experience and support each other in recovering from a gambling problem. Meetings are available in person and online, with materials accessible to Pakistani participants.
gamblersanonymous.org (text-only reference)
BeGambleAware provides free, confidential support and information to anyone concerned about their gambling habits or those of someone they know. Their online self-assessment tools and access to trained advisers are available around the clock.
begambleaware.org (text-only reference)
Local context: Dedicated gambling-specific helplines may not yet be widely established in Pakistan. If you are in Pakistan and require immediate mental health or financial counselling support, please reach out to a qualified mental health professional or a licensed financial counsellor in your city — including those operating in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. The international resources above are accessible via the web and can provide guidance regardless of your location.
Gambling is entertainment — and 93go is designed to keep it that way. Set your limits, know your boundaries and enjoy the experience. Visit the homepage to explore what we offer, or check the FAQ for quick answers to common questions.