At 93go, your privacy matters. This Privacy Policy explains exactly what personal data we collect, how we use it, who we share it with, and what rights you hold over your own information as a player on our platform.
These six principles guide how 93go handles your personal data. The full policy follows below — please read it in its entirety before using the platform.
All personal data and financial records are stored on encrypted, access-controlled servers. SSL/TLS encryption is applied to every page and data transmission across the 93go platform.
We do not sell your personal data to third parties for marketing purposes. Data is shared only with the service providers who need it to operate the platform — and only under strict contractual controls.
You have the right to access, correct, export or request deletion of your personal data. These rights can be exercised by contacting our support team at any time.
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, meet legal obligations, or resolve disputes. Unnecessary data is deleted on a scheduled basis.
Cookies and similar tracking technologies are used only for essential platform functionality, analytics and fraud prevention. We explain exactly what each category of cookie does and how to manage preferences.
In the unlikely event of a data breach that poses a risk to your rights, we commit to notifying affected users promptly and taking immediate corrective action in line with applicable standards.
93go ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the services available at 93go.cam. This Privacy Policy sets out in clear, plain language exactly what personal data we collect from you, the purposes for which it is processed, the legal bases on which processing is carried out, how long we retain your data, your rights in relation to your data, and how to exercise those rights.
This Privacy Policy applies to all users of the Platform, including visitors who browse without registering and registered players who actively use the casino, sportsbook and account management features. It covers data collected through the 93go website, any associated mobile application and through our customer support channels.
By creating an account or continuing to use the Platform after this policy has been made available to you, you acknowledge that you have read and understood its contents. This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gambling Policy.
Pakistan Notice: 93go does not represent that data processing conducted in connection with this platform is governed by, or compliant with, any specific Pakistani data protection statute. Users in Pakistan access this platform voluntarily and are advised to review this policy carefully. This document does not constitute legal advice under Pakistani law.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
We collect Personal Data through several channels. The categories of data we collect are set out in the table below:
| Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Full name, date of birth, email address, username, password (hashed) | Provided by you at sign-up |
| Contact & Location Data | City of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi), phone number | Provided by you in account settings |
| KYC & Identity Data | Pakistan CNIC, passport copy, proof of address, selfie verification | Submitted via the secure KYC portal |
| Financial Data | Deposit and withdrawal history, payment method references (wallet IDs, masked card numbers), transaction amounts in PKR | Generated during transactions |
| Gameplay Data | Bet history, game sessions, wager amounts, win/loss records, bonus usage | Generated automatically during play |
| Device & Technical Data | IP address, browser type, operating system, device fingerprint, session timestamps | Collected automatically on access |
| Communications Data | Live chat transcripts, support emails, complaint correspondence | Generated when you contact support |
| Responsible Gambling Data | Self-exclusion requests, deposit/loss limit settings, cooling-off period activations | Provided by you via account tools |
Certain categories of Personal Data — particularly KYC documents and financial details — are mandatory for the full operation of your account, including processing withdrawals. If you choose not to provide mandatory data, we may be unable to complete verification or release funds. Other categories, such as optional profile information, are not required to use the Platform.
We process your Personal Data on the following legal bases, depending on the purpose of processing:
93go uses the Personal Data we collect for the following purposes:
We use your Registration Data and Contact Data to create and maintain your player account, authenticate your identity on login, communicate account-related notifications and process password reset requests.
Financial Data and KYC Data are used to process deposits and withdrawals in PKR, verify ownership of payment methods (such as Easypaisa wallets, JazzCash accounts, Raast-linked bank accounts, and accounts with HBL, UBL, Meezan Bank or Bank Alfalah) and comply with AML screening requirements. Payment provider names are referenced as familiar Pakistani payment channels only and do not imply any endorsement of gambling by those providers.
Device and Technical Data — including IP addresses, device fingerprints and session logs — are used to detect and prevent fraudulent account activity, bonus abuse, collusion and unauthorised access attempts. This processing is carried out on the basis of our legitimate interest in maintaining a safe and fair platform.
Gameplay Data and Responsible Gambling Data are used to monitor for indicators of problem gambling behaviour and to enforce any self-exclusion, deposit limit, loss limit or session time limit that you have set. Where we identify patterns of concern, we may proactively reach out to offer support resources. This processing is carried out in your vital interests and in accordance with our regulatory obligations.
Communications Data is used to respond to your queries, process complaints and maintain a record of support interactions for quality assurance and dispute resolution purposes.
Aggregated and anonymised Gameplay Data and Technical Data are used to analyse platform performance, identify popular games and markets, and improve the overall user experience. Where analytics involve Personal Data, this is processed on the basis of our legitimate interests and is subject to appropriate safeguards.
Where you have provided explicit consent, we may send you promotional emails or push notifications about bonuses, new games, sportsbook offers (including PSL and ICC tournaments), and platform updates. You may opt out of marketing communications at any time by using the unsubscribe link in any email or by updating your notification preferences in your account settings.
93go does not sell your Personal Data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:
All third-party Data Processors are vetted before engagement and are contractually prohibited from using your Personal Data for any purpose beyond the service they are providing to 93go.
93go uses cookies and similar technologies — including local storage objects and session tokens — to operate the Platform, maintain your session, prevent fraud and analyse usage patterns. The categories of cookies we deploy are described below:
These cookies are required for the Platform to function. They include session authentication tokens, CSRF protection cookies and load-balancing identifiers. They cannot be disabled without breaking core platform functionality.
We use anonymised analytics cookies to understand how users navigate the Platform, which pages are most visited and where technical errors occur. This data is aggregated and does not identify you personally.
Certain cookies and device fingerprinting technologies are used to identify suspicious activity, detect duplicate account attempts and enforce self-exclusion flags across device changes. This processing is carried out on the basis of our legitimate interest in platform security and responsible gambling compliance.
You may configure your browser to block or delete non-essential cookies at any time. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Detailed cookie management instructions are available in the help section of all major browsers.
We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, meet our legal and regulatory obligations, resolve disputes and enforce our agreements. The principal retention periods applied by 93go are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to backup cycles, data is isolated from active processing until it can be deleted.
93go implements a layered set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
Despite these measures, no system is completely immune to risk. You are responsible for maintaining the security of your own login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Security Tip: Never share your 93go password with anyone, including support staff. Our team will never ask you for your password. Use a unique, strong password and enable any two-factor authentication options available in your account settings.
As a data subject, you hold a number of rights in relation to the Personal Data that 93go holds about you. These rights are described below. To exercise any of them, please contact our support team using the details in Section 14.
Request a copy of the Personal Data we hold about you, together with information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held in your account at any time.
Request deletion of your Personal Data where it is no longer necessary, subject to overriding legal retention obligations.
Request that we restrict processing of your data in certain circumstances, for example while a dispute is under investigation.
Request a machine-readable export of Personal Data you provided to us, where technically feasible.
Object to processing carried out on the basis of legitimate interests, including direct marketing communications.
We will respond to all rights requests within 30 days of receipt. Where a request is complex or we receive a high volume simultaneously, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We reserve the right to verify your identity before processing any rights request.
The 93go platform is strictly for adults aged 18 and over, or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from individuals below the minimum age. If you believe that a minor has registered an account or submitted Personal Data to us, please contact our support team immediately. Upon confirmation, the account will be closed and all associated data deleted, except where retention is required by law.
Age Verification: As part of the KYC process, all registered players must provide documentary proof of age before withdrawals are permitted. Accounts found to belong to individuals below the minimum age will be closed immediately and any balance forfeited in accordance with our Terms & Conditions.
Given the nature of online platform operations, your Personal Data may be transferred to, stored in, or processed in countries outside your country of residence, including countries where data protection laws may differ from those in your jurisdiction. Where such transfers take place, 93go ensures that appropriate safeguards are in place, which may include:
By using the Platform, you acknowledge that your data may be transferred and processed internationally as described in this section.
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or the services we offer. Where a change is material, we will notify registered users via email or an in-platform notification prior to the change taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a proposed change, you should stop using the Platform and close your account before the change comes into effect.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the 93go privacy team through the following channels:
When submitting a formal data rights request by email, please include your registered username, the email address associated with your account, and a clear description of the right you wish to exercise. We may request proof of identity before processing your request.
Complaints: If you are unsatisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in the operator's licensing jurisdiction. Details of the applicable authority will be provided upon request.
Have a question about how 93go handles your personal data? Our support team is available around the clock. You can also explore our FAQ for quick answers or visit the homepage to discover everything 93go has to offer.